point_of_sale
Banking Operations & Credit Fieldwork
Retail Branch Operations
Cash counter shortages, CTS clearing errors, KYC/AML red flags and grievance redressal at the branch.
10 questions20 minAnswers revealed at the end
point_of_sale
timer20:00
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Question 1 of 10
At day-end the teller's cash-in-hand is ₹5,000 SHORT against the system balance and the cause cannot be traced. What is the correct first step?
Recover the amount silently from the next customer's deposit
Adjust the branch profit-and-loss to hide the gap
Record it in the Cash Difference (shortage) account and report to the Branch Manager for reconciliation
Ignore it since ₹5,000 is below the audit threshold
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